Sign inFrequently Asked Questions (FAQs)
Family's Questions
Nanny's Questions
Technical Problems
A note to AOL Users
A note to Hotmail, Yahoo, Gmail and Outlook 2003 users
FAMILY'S QUESTIONS:
I'm looking for nanny. I posted an offer but I’m getting too many phone calls! What am I supposed to do?
Rather than making your offer less attractive, just remove your phone number from your ad; candidates will still be able to contact you through our messaging system. You can read received messages by logging in and clicking on Incoming Messages.
I have posted an offer for Nanny, but I’m not getting any respond! Why?
There are couple of things you can do.
1. Check Your Posting.
Remember you can always change your posting. Just log in and select "View My Ads, edit or delete them!" to check your offer. Are the salary and number of hours correctly entered? Are contact details OK?
2. Are you offering enough?
Most Families tend to be realistic and fair when it comes to salaries. Unfortunately there is a small number that offers
ridiculously low salaries. If you're from New York, USA area, for instance, and you need a live-in Nanny/ Housekeeper with
good English, driver's license and very good references, and you expect her to work almost all day 6 days
a week, you cannot offer $350 a week! NO ONE will simply call you, because the market rate for this kind of job and qualifications is minimum a $100/ a day.
3. Are there many offers in your area?
You can check that by going to Search Jobs and choosing your area. Job offers from your area will show up. If there are many of them, consider upgrading to Premium Listing, if you bought Standard Listing or went for free account.
4. Check other Families' offers. Do the same as in point 3., and just read your competitors' offers. What do they offer that you don't? How much do they pay? How many hours a week do they require? Do they have the same requirements with regards to qualifications as you do?
Once I post my offer, can I go back and change some information, for instance, salary and number of hours?
Yes you can, just log in and select "Edit My Profile/ Ad".
NANNY's QUESTIONS:
Do I have to post Resume in order to see contact information to families?
Yes, you do have to post a Resume. But it's easy and it takes only couple of minutes.
Do I pay for using your service?
No, our services are for FREE to nannies.
How do I check messages coming from families?
It's easy - just go to the main website and click LOG IN button. Enter you email and password. You are in MyAccount now. Choose "Check Incoming Messages".
TECHNICAL PROBLEMS (Nannies & Families):
1. I have registered, but I can’t log in! What am I supposed to do?
There are couple of things you can do:
a. Activate your account. Registration is not the end of the process. You have to activate your account by clicking on a link in the message that our system sent you upon your registration. You have to go to your mailbox (in Hotmail, or Yahoo etc.), find an email from us, and click on a link provided in it. AOL users cannot click (that’s the way AOL works…) – they have to copy the link, paste it into the address field of their internet browser and press Go/ Enter.
b. Check your Junk Mail Folder. Due to aggressive anti-spam policies of Yahoo, Hotmail and other internet providers, our Activation Email may have ended up in your Junk Mail. Find it and mark as “Not Spam”.
c. Caps Lock. Make sure Caps Lock is off. If it’s on, you may be entering wrong password or email address into the LOG IN area.
d. Password. Make sure you’re entering the same password as you used for registration process. If you forgot your password, please go to the Main Page, click LOG IN, and then choose “Forgot your password? Click here”. Or click on Log In Failure and follow the instructions.
e. Email Address. Make sure you’re entering the same email address as you used for registration process.
f. Internet Settings. In your internet program/ browser (you’re probably using Internet Explorer) go to Tools, then choose Internet Settings and then check Privacy and Security Settings. They should be set up to Medium or Medium High. Cookies enabled.
2. I have logged on, but I still cannot contact Nannies/ Families. Why?
There are couple of things you can do:
a. Make the payment if you’re a Family and have not done so yet. Families can register without the payment, but their account is not visible and they cannot contact nannies until the payment is made. Just log on into “My Account” and choose “Complete the payment”.
b. Activate your account (see point 1. of the previous question)
3. How do I register?
In order to register go to the Main Page and choose Register, or click on Main Page.
4. My password does not seem to work. What do I do now? Can you send me a new password?
Well, the answer is that we don't know and we don't have passwords, but this is what you should do:
a. Make sure Caps Lock is off. If it’s on, you may be entering wrong password or email address into the LOG IN area.
b. Make sure you’re entering the same password as you used for registration process. If you forgot your password, please go to the Main Page, click LOG IN, and then choose “Forgot your password? Click here”. Or click on Log In Failure Page and follow the instructions. You will receive new password in an automated email, but you will be able to immediately go back to your own password - you will only have to log in and click "Change Password and other registration information".
c. Email Address. Make sure you’re entering the same email address as you used for registration process.
d. Internet Settings. In your internet browser (Internet Explorer or Mozilla Firefox or Safari etc.) go to Tools, then choose Internet Settings and then check Privacy and Security Settings. They should be set up to Medium or Medium High. Please make cookies enabled. To find out how to enable cookies please click here: http://www.google.com/cookies.html.
e. Activate your account if you have not done so yet. You have to activate your account by clicking on a link in the Activation Email that our system sent you upon your registration. You have to go to your mailbox (in Hotmail, or Yahoo etc.), find an email from us, and click on a link provided in it. AOL users cannot click (that’s the way AOL works…) – they have to copy the link, paste it into the address field of their internet browser and press Go/ Enter.
f. Check your Junk Mail Folder. Due to aggressive anti-spam policies of Yahoo, Hotmail and other internet providers, our Activation Email may have ended up in your Junk Mail. Find it and mark as “Not Spam”. Open it and click on a link to activate your account.
5. I’m a nanny, I found a great job. How can I deactivate my account?
Go to My Account (or just log on) and choose “Deactivate”. Anytime you need to activate your resume back, just log on and choose “Activate”
6. We are a family; we’ve found a great nanny on your website. How can we deactivate our ad?
Family has 2 options;
a. Go to “My Account” (in other words: just log on), choose My Ads, and delete some or all of existing ads (yes, you can have multiple ads with a Premium posting!).
b. Let us know and we will deactivate your account (you can always activate it back within a subscription period). Please send us an email to mailto:support@myeuronanny.com (AOL user- you don’t see a link, so copy and paste instead).
7. Why I am not seeing the ad/ resume that I posted?
Your account is not activated. Please go to your email box and find the Activation Email that we have sent you or contact us at support@myeuronanny.com.
8. I registered and posted an ad. Now every time I click on "Contact Me" icon on a nanny profile, your site tells me to log in. I am already logged in, it says "Hello, Britney Smith!" at the top. HELP! Thanks.
Although you are logged on, your account is not activated; please go to your email box and find the email that we have sent you or contact us at support@myeuronanny.com.
9. I cannot contact any nanny, it says that I need to register, and I already paid?
Although you are logged on, your account is not activated; please go to your email box and find the Activation Email from MyEuroNanny or contact us at support@myeuronanny.com.
10. How do I look at my Hot List and Saved Searches?
If you're registered, please just log on - you're on My Account page. Available functions are in front of you.
If you can't see the page, you may have wrong Internet Settings, problems with password or your account is not
activated. Please go back to the question 1. above ('I can't log in') and follow the instructions.
11. How do I see how many candidates viewed my profile?
Go to your profile and look at the number of retrieves, located on your left hand side in the upper box of your profile.
For instance:
===========
Jennifer
Call Me !
Email Me !
Send to a Friend
Job ID: 1338
Country: United States
City: chappaqua , New York
ZIP/Postal Code: 10514
Last Updated: 03/30/2007
Member since: 03/29/2007
Number or retrieves: 252
===========
12. How to enable cookies?
To enable cookies, follow the instructions below for the browser version you are using.
Mozilla Firefox (version 1.0 or later)
* Go to the "Tools" menu.
* Select "Options".
* Select the "Privacy" icon in the left panel.
* Check the box corresponding to "Allow sites to set cookies".
* Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0 or later versions
* Select "Preferences" from the Edit menu.
* Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
* Under "Privacy & Security", select "Cookies."
* Select "Enable all cookies".
* Click "OK".
Microsoft Internet Explorer version 6.0 or later
* Select "Internet Options" from the Tools menu.
* Click on the "Privacy" tab.
* Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
* Click "OK".
Microsoft Internet Explorer 5.x
* Select "Internet Options" from the Tools menu.
* Click on the "Security" tab.
* Click the "Custom Level" button.
* Scroll down to the "Cookies" section.
* To enable:
o Set "Allow cookies that are stored on your computer" to "Enable".
o Set "Allow per-session cookies" to "Enable".
* Click "OK".
Microsoft Internet Explorer 4.x
* Select "Internet Options" from the View menu.
* Click on the "Advanced" tab.
* Scroll down to find "Cookies" within the "Security" section.
* To enable:
o Select "Always accept cookies".
* Click "OK".
Netscape Communicator 4.x
* Select "Preferences" from the Edit menu.
* Find the "Cookies" section in the "Advanced" category.
* To enable:
o Select "Accept all cookies" (or "Enable all cookies").
* Click "OK".
A Note To AOL Users:
A small percentage of America Online users may experience problems when using some of our features, being unable to use "Contact Me" icon etc. If you are one of them then you have the following two options that may solve these problems.
First, please understand that our website is complete, everything here is working fine and accessed by millions around the world. The problem you are experiencing, if any, is with your AOL built in browser and not with the structure of our site. Using the independent browser instead of the built-in AOL browser can solve many problems associated with accessing the World Wide Web through AOL... In few words we can say that AOL still has a long way to go before it can provide the same access to the internet, trouble free for its customers.
OPTION #1. Simply connect to the internet using any other Internet Service Provider such as Juno.com, MSN.com, or Earthlink.net and you will have none of the problems that you currently may be experiencing.
OPTION #2. If you do not wish to use switch to another Internet service provider then you can download and install a stand-alone version of Internet Explorer web browser or Mozilla Firefox web browser.
Here is the simplest way to download the latest version of Microsoft's free browser Internet Explorer, security updates and service packs. http://www.microsoft.com/windows/ie/default.htm
Install the downloaded browser software on your computer. (You'll find installation instructions at the Internet Explorer download Web site.)
To download Mozilla Firefox, please go to http://www.mozilla.com/en-US and follow the instructions.
After you successfully install your new browser, restart your computer.
Sign on to AOL and stay at the AOL Welcome page. (Note: You must sign on to AOL before proceeding.)
Keep AOL running in the background (you can just minimize the window) and start your newly installed Internet Explorer. The new browser will use your AOL connection... but you will see for yourself what you have been missing by using AOL built in browser.
If you wish to cancel your AOL account, call 1-888-265-8008. Or mail AOL at P.O. Box 1600 / Ogden, UT 84401 or FAX 801-622-7969. Specify that you're canceling, give your full name, phone number and address, and either the primary billing contact's AOL screen-name or the last four digits of the current payment method.
A Note To Hotmail, Yahoo, Gmail and Outlook 2003 Users:
You may not be receiving our emails due to an aggressive anti-spam policies implemented by some internet providers. Below are instructions on how to approve future mailings from MyEuroNanny.com.
Hotmail:
Go to your Hotmail Inbox
Click on Contacts from the Hotmail navigation bar.
Click on Safe List link (left side).
Type in “myeuronanny.com” in the entry field (left of center).
Click Add.
Yahoo! Mail:
Go to your Yahoo! Inbox
Click on Options (upper right)
Click on Filters (center, “Management” column)
Click on Add (left of center)
Type in “MyEuroNanny.com” in the first entry field titled: “From header” – make sure NOT to check the box next to “match case”
Put “Inbox” in the “Move the message to” entry field
Click on Add Filter (bottom left)
Gmail:
Go to your Gmail Inbox
Go to your Spam folder
Check for emails from MyEuroNanny.com
If found:
Click on the box on the left of the email
Click on the Not spam button in the menu bar (top, right of center – next to Delete Forever button)
Repeat with other MyEuroNanny.com emails sent from different departments/senders, if applicable.
Microsoft Outlook 2003:
Go to your Outlook Inbox
Go to your Spam folder
Check for emails from MyEuroNanny.com
If found:
Select the e-mail by clicking on it ONCE
Click on the Not junk button (left of the Reply button on the top navigation bar)
A window will pop up that says: “This message will be moved back into the Inbox. Always trust e-mail from ...@MyEuroNanny.com” with a checked box. Click OK.
Repeat with other MyEuroNanny.com emails sent from different departments/senders, if applicable.
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If you did not find an answer to your problem so far, please send us an email to support@MyEuroNanny.com.
